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Our Services

Discover a seamless experience in VAS Industry

Bulk SMS Services

eklavya international’s Bulk SMS Services help you deliver high-volume messages with speed, accuracy, and complete visibility—ideal for businesses that depend on timely customer communication. Whether it’s a flash sale promotion or a critical transaction alert, our platform ensures your message reaches the right audience at the right time.

Voice Solutions

Make your communication more human, more interactive, and more memorable with eklavya international’s Voice Solutions. From outbound calling campaigns to advanced speech automation, we help businesses deliver information quickly, increase pick-up rates, and improve customer experience at scale.

RCS (Rich Communication Services)

Move beyond plain-text SMS with RCS Messaging, the next-generation messaging channel that delivers rich, interactive experiences directly in compatible messaging apps. With eklavya international’s RCS solutions, brands can offer app-like experiences without requiring customers to download anything new.

WhatsApp API

eklavya international enables fast and secure business communication through the WhatsApp Business API—perfect for automated notifications, customer support, and two-way engagement on a channel customers already use daily.

99.9% Uptime

Dependable infrastructure designed for mission-critical messaging

Very Scalable

Grow from thousands to millions of messages with ease

Plugins & APIs

Smooth integrations and clear reporting for better decisions

24/7 Support

Quick assistance, onboarding help, and troubleshooting when needed

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The VAS Services of the Future

Dont struggle anymore with VAS Services

About Us

eklavya international is a trusted telecom solutions provider helping businesses connect, engage, and grow through reliable multi-channel communication. From Bulk SMS and Voice Solutions to IVR, RCS messaging, WhatsApp Business API, and Transactional Email, we deliver the tools you need to reach customers instantly, personalize conversations at scale, and improve response rates—without operational complexity.

Whether you’re sending OTPs, alerts, promotions, reminders, or running full-funnel engagement campaigns, eklavya international offers a secure, scalable platform built for performance, compliance, and measurable outcomes. With robust APIs, intuitive dashboards, real-time analytics, and dedicated support, we make customer communication faster, smarter, and more effective.

Ready to streamline customer outreach? Contact eklavya international for a customized communication plan tailored to your industry and growth goals.

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Our Privacy Policies

Privacy Poilicy

eklavya international (“eklavya international”, “we”, “us”, “our”) respects your privacy and is committed to protecting personal data processed through our website, platforms, portals, APIs, and communication services (collectively, the “Services”), including Bulk SMS, Voice Solutions, IVR, RCS, WhatsApp API integrations, and Transactional Email.

This Privacy Policy explains what data we collect, how we use it, how we protect it, and the choices available to you.

1) Scope

This Privacy Policy applies to:

  • Visitors to our website
  • Clients/customers who register for or use our Services
  • Authorized users of Client accounts
  • Business contacts who engage with eklavya international for demos, quotes, or support

Important: eklavya international acts primarily as a service provider/data processor for data uploaded by Clients (e.g., customer contact lists). In such cases, the Client is typically the data controller responsible for consent, notices, and lawful processing.

2) Information We Collect

A. Account & Business Information

  • Name, company name, job title
  • Email address, phone number
  • Billing address, GST details (if applicable)
  • KYC and verification details (where required for compliance)

B. Platform & Usage Data

  • Login activity, IP address, browser/device info
  • API usage logs, delivery reports, timestamps
  • Campaign metadata (sender IDs, template IDs, routing info)

C. Client-Provided Data (Processed on Client’s Instruction)

  • Contact numbers, email addresses, customer identifiers
  • Message content, templates, call flows, IVR mappings
  • Consent/opt-in reference data (if provided by Client)

D. Support & Communication Data

  • Support tickets, emails, call recordings (if applicable and disclosed)
  • Chat logs and troubleshooting details

E. Cookies & Analytics (Website)

We may use cookies and similar technologies for site functionality, analytics, and improved user experience.

3) How We Use Information

  • Provide, operate, and maintain the Services
  • Onboard accounts and enable integrations (API, webhooks, etc.)
  • Ensure compliance and prevent fraud, spam, and abuse
  • Provide delivery reports, analytics, and service performance insights
  • Process billing, payments, and invoices
  • Deliver support and resolve technical issues
  • Improve our platform, reliability, and security
  • Meet legal and regulatory requirements

4) Legal Basis for Processing (General)

  • Contract performance (to deliver Services)
  • Legitimate business interests (security, analytics, platform improvement)
  • Legal obligations (compliance, tax, record-keeping)
  • Consent (where required for marketing or specific features)

For End User data uploaded by Clients, processing is typically based on the Client’s lawful basis and instructions.

5) Data Sharing & Disclosure

We do not sell personal data. We may share information only as necessary:

  • Telecom operators and delivery partners: for message/call/email routing
  • Third-party platforms: WhatsApp, RCS partners, cloud/email providers (as applicable)
  • Payment processors: to complete transactions
  • Compliance/regulatory authorities: if required by law or valid requests
  • Service providers: hosting, analytics, customer support tools (under confidentiality obligations)

6) Data Retention

We retain data only as long as necessary to provide Services and comply with legal obligations. Retention periods vary based on:

  • Regulatory and operator requirements
  • Audit logs and billing records
  • Support and security records

Clients may request deletion of certain account data subject to legal retention requirements.

7) Security Measures

We implement reasonable technical and organizational safeguards, such as:

  • Access controls and authentication
  • Secure hosting and monitored infrastructure
  • Logging and abuse prevention systems
  • Encryption in transit where applicable

No system is 100% secure; however, we continuously improve our security posture.

8) Your Rights & Choices

Depending on applicable laws and your relationship with us, you may:

  • Request access, correction, or update of your account information
  • Request deletion (subject to compliance and retention requirements)
  • Opt out of non-essential marketing communications

For End Users receiving communications, please contact the sending business (our Client) to manage preferences/opt-outs.

9) Cookies

We may use cookies for essential site functionality and analytics. You can control cookies through your browser settings. Some site features may not function properly if cookies are disabled.

10) Children’s Privacy

Our Services are intended for businesses and are not directed to children. We do not knowingly collect data from children.

11) Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last Updated” date.

Refund Policy

This Refund Policy outlines when refunds may or may not be issued for eklavya international Services, including Bulk SMS, Voice, IVR, RCS, WhatsApp API, and Transactional Email.

1) General Policy

  • eklavya international provides digital/telecom services where delivery depends on external networks and third-party platforms.
  • As a general rule, used credits, delivered traffic, and completed service periods are non-refundable.
  • Refund eligibility (if any) depends on the plan, contract, and the reason for the request.

2) Non-Refundable Items

Refunds are typically not provided for:

  • Setup fees, onboarding fees, integration charges (once work has started)
  • DLT registration/support charges (if applicable)
  • WhatsApp API setup and approval assistance fees (once initiated)
  • Used credits (SMS/voice/email) or traffic already processed
  • Issues caused by:
    • Incorrect numbers/emails uploaded by Client
    • DND blocks, operator filtering, handset settings
    • Content violations, policy blocks, missing templates/consents
    • Internet/network failure outside our platform
    • Third-party outages or policy changes

3) Refunds on Unused Credits (If Applicable)

Refunds on unused balances may be considered only if:

  • The request is made within the validity period of the purchased credits
  • The account is in good standing (no compliance issues or overdue invoices)
  • The refund is permitted under your plan/order form
  • Administrative and banking charges may be deducted

Note: Some plans may specify that credits are non-refundable or expire after a fixed period.

4) Service Downtime & SLA Considerations

If an SLA is part of your written agreement and a verified platform issue occurs, credits/adjustments may be provided as per the SLA terms, excluding downtime caused by operators, third parties, force majeure, or Client-side issues.

5) How to Request a Refund

To request a refund, email: support@eklavyainternational.com with:

  • Registered account details
  • Invoice/transaction reference
  • Reason for request
  • Any supporting screenshots/logs

Refund decisions are made after verification of logs and compliance checks. If approved, refunds are processed to the original payment method where feasible.

6) Policy Updates

eklavya international may update this policy from time to time. The latest version will always be posted on our website.

Terms & Conditions

Welcome to eklavya international (“eklavya international”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, platforms, portals, APIs, products, and services including Bulk SMS, Voice Solutions, IVR, RCS, WhatsApp API integration, and Transactional Email Services (collectively, the “Services”). By accessing our website or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our website or Services.

1) Definitions

  • Customer/Client/You means any individual or entity registering for, purchasing, or using our Services.
  • End Users means recipients of communications sent using our Services.
  • Platform means our web portal, dashboards, APIs, and related systems.
  • Content means any text, data, scripts, templates, audio, media, lists, or other material uploaded, sent, or transmitted by you using the Services.
  • Applicable Laws includes all laws, regulations, and guidelines applicable in India including TRAI, DoT, messaging policies, and platform-specific rules (e.g., WhatsApp policies).

2) Eligibility & Account Registration

  1. You must be legally competent to enter into a binding contract to use our Services.
  2. You agree to provide accurate, complete, and updated information during registration and onboarding.
  3. You are responsible for maintaining confidentiality of your account credentials and for all activity conducted through your account.
  4. If you suspect unauthorized access, you must notify us immediately.

3) Scope of Services

eklavya international provides communication tools that may include:

  • Bulk SMS (Promotional and Transactional routes, where applicable)
  • Voice services (OBD, call patching, TTS/STT, etc.)
  • IVR services (toll-free, virtual numbers, missed call solutions)
  • RCS messaging enablement (where supported)
  • WhatsApp Business API integration and messaging workflows (subject to WhatsApp approvals)
  • Transactional and marketing email delivery support

Note: Service availability depends on telecom operators, platforms, regulations, content filters, and network conditions.

4) Acceptable Use Policy (AUP)

You agree not to use the Services for unlawful, harmful, or prohibited activities.

4.1 Unlawful or Harmful Content

  • Illegal, threatening, abusive, harassing, defamatory, obscene, or discriminatory content
  • Content promoting hate speech, violence, self-harm, or illegal activities
  • Malware, phishing, spoofing, or fraudulent schemes

4.2 Spam & Unsolicited Communications

  • Sending communications without lawful basis, notice, or consent
  • Using purchased/scraped databases without permissions
  • Circumventing opt-out systems or masking sender identity

4.3 Compliance Violations

  • Bypassing TRAI/DLT requirements (headers, templates, scrubbing)
  • Violating WhatsApp template/opt-in policies
  • Using the platform in a way that disrupts operator networks or policies

We may suspend or terminate accounts for AUP violations.

5) Client Responsibilities

  1. Obtaining and maintaining required consent/opt-ins from End Users.
  2. Ensuring Content complies with laws and platform rules.
  3. Maintaining accurate contact lists and honoring opt-outs.
  4. Securing your systems, APIs, credentials.
  5. Ensuring rights to use trademarks, names, and message content.

6) Sender IDs, Templates, and Approvals (DLT/WhatsApp/RCS)

  • DLT registration, headers, and template approvals may be required for SMS.
  • WhatsApp template approvals, messaging rules, and policy compliance apply.
  • RCS availability may vary and may require brand verification.

eklavya international may assist with onboarding but you remain responsible for compliance and approvals.

7) Pricing, Billing & Payments

  1. Pricing is as per quotation, plan, or order form and may vary.
  2. Applicable taxes (GST etc.) will be charged.
  3. Payments must be made in advance unless otherwise agreed.
  4. Delayed payments may result in suspension and late fees.
  5. Credits/messages are generally non-transferable and may have validity limits.

8) Delivery, DLRs, and Service Limitations

  1. Delivery is not guaranteed due to external factors (filtering, DND, network issues, incorrect numbers, etc.).
  2. DLRs and analytics depend on operator/platform support.
  3. We are not liable for delays or failures caused by external systems.

9) Data Privacy & Confidentiality

  • We process data to provide services, support, billing, and security.
  • You authorize us to process your data as required.
  • You must not upload sensitive personal data without lawful basis and consent.

Refer to our Privacy Policy for more details.

10) Intellectual Property

  1. eklavya international retains rights to its platform, APIs, branding, and software.
  2. You retain ownership of your Content; you grant us a limited processing license.
  3. You may not reverse engineer, resell, or copy the platform except as allowed by law.

11) Third-Party Services

Some services rely on external providers. eklavya international is not responsible for third-party outages or policy changes.

12) Suspension & Termination

We may suspend/terminate access if:

  • You violate Terms or laws
  • Fraud, abuse, or suspicious activity is detected
  • Regulators/operators require suspension
  • Payments are overdue
  • Your usage creates risk

Outstanding dues remain payable after termination.

13) Refunds & Cancellations

  • Setup, integration, and compliance charges are non-refundable once initiated.
  • Used credits are non-refundable.
  • Unused credits may be refundable only if agreed in writing and subject to deductions.

14) Indemnity

You agree to indemnify eklavya international against claims arising from:

  • Your Content
  • Lack of consent/opt-ins
  • Legal or policy violations
  • Misuse or unauthorized activity

15) Limitation of Liability

  1. We are not liable for indirect, incidental, or consequential damages.
  2. Total liability is limited to the amount you paid in the last 3 months for the affected Service.

16) Force Majeure

We are not responsible for delays or failures caused by events beyond reasonable control such as natural disasters, operator outages, government actions, cyber incidents, etc.

17) Changes to Terms

We may update these Terms periodically. Continued use implies acceptance of changes.

18) Governing Law & Jurisdiction

These Terms are governed by Indian law. Courts in Kanpur have exclusive jurisdiction.

19) Contact Information

eklavya international & Developers Pvt. Ltd.
Email: support@eklavyainternational.com
Phone: +91-8588090151
Address: 576, Barra 8 near Jijas Education Barra Kanpur, U.P - 208027
copyright @ eklavya international

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